Support/Get Started
Technical support for our customers
Contact us
BangDB Cloud
Get started with BangDB Cloud
Learn More
BangDB Apps
Get started with BangDB Apps
Learn More
Self Managed
Get started with Self managed BangDB
Learn More
BangDB Documentation
Get started with BangDB documentation
Learn More
Support Policy
BangDB support policy
Learn More
File a Ticket
File a ticket, report an issue to BangDB
Report
Community Forum
Online community forum of BangDB
Visit
BangDB Support Services
| Service | Essential | Basic | Pro |
|---|---|---|---|
| Software Release | Included | Included | Included |
| Support Forum | Included | Included | Included |
| Upgrades | Included | Included | Included |
| Tech Support | Local Business Hours | Included | Included |
| Documents, Manuals | Included | Included | Included |
| Backups and Disaster Recovery | Included | Included | |
| Audit Logs | Included | Included | |
| Email/Chat support | Business Hours | 24x7 | |
| Phone Support | Business Hours | Business hours | |
| Support (for On-prem deployment) | Included | ||
| Technical Account Manager | Included | ||
| Ticket Escalation Management | Included | Included | |
| Root Cause Analysis | Included | ||
| Consultancy | 2 hours/week | ||
| Migrations | Included | Included | |
| BangDB Clients | Included | Included | |
| BangDB CLI and Dev Tools | Included | Included | |
| Support Availability | Local Business Hours | Business Hours | 24x7 |
| Sev 1 | 4 Hours | 2 Hours | |
| Sev 2 | 12 Hours | 6 Hours | |
| Sev 3 | 2 Business Days | 1 Business Day | |
| Sev 4 | 4 Business Days | 2 Business Days | |
| Dedicated user service | Included | ||
| Solution Engineers | Add On | ||
| Additional feature development | Add On | Add On | |
| Cloud Operations | Add On | Add On |