Service	Essential	Basic	Pro
Software Release	Included	Included	Included
Support Forum	Included	Included	Included
Upgrades	Included	Included	Included
Tech Support	Business Hours	Included	Included
Documents, Manuals	Included	Included	Included
Backups and Disaster Recovery		Included	Included
Audit Logs		Included	Included
Chat support		Business Hours	Business Hours
Phone Support		Business Hours	24 hours
Support (for On-prem deployment)		Included	Included
Technical Account Manager		Included	Included
Ticket Escalation Management			Included
Root Cause Analysis			Included
Consultancy			10 hours a week
Migrations		Included	Included
BangDB Clients		Included	Included
BangDB CLI and Dev Tools		Included	Included
Support Availability	Local Business Hours	Business Hours	24x7
Sev 1		2 Hours	1 Hour
Sev 2		4 Hours	2 Hours
Sev 3		8 Hours	4 Hours
Sev 4		12 Hours	8 Hours
Dedicated user service			Included
Solution Engineers			Add On
Additional feature development		Add On	Add On
Cloud Operations		Add On	Add On

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