Support
Technical support for our customers
Contact us
BangDB Cloud
Get started with BangDB Cloud
Self Managed
Get started with Self managed BangDB
BangDB Apps
Get started with BangDB Apps
BangDB documentation
Get started with BangDB documentation
Support policy
BangDB support policy
File a ticket
File a ticket, report an issue to BangDB
Call for support
File a ticket, report an issue to BangDB
Community Forum
Online community forum of BangDB
Terms & conditions
Terms and conditions of BangDB
Refund Policy
Refund policy of BangDB
How to create a Ticket
Ticket Creation On BangDb
BangDB Support Services
| Service | Essential | Basic | Pro |
|---|---|---|---|
| Software Release | Included | Included | Included |
| Support Forum | Included | Included | Included |
| Upgrades | Included | Included | Included |
| Tech Support | Business Hours | Included | Included |
| Documents, Manuals | Included | Included | Included |
| Backups and Disaster Recovery | Included | Included | |
| Audit Logs | Included | Included | |
| Chat support | Business Hours | Business Hours | |
| Phone Support | Business Hours | 24 hours | |
| Support (for On-prem deployment) | Included | Included | |
| Technical Account Manager | Included | Included | |
| Ticket Escalation Management | Included | ||
| Root Cause Analysis | Included | ||
| Consultancy | 10 hours a week | ||
| Migrations | Included | Included | |
| BangDB Clients | Included | Included | |
| BangDB CLI and Dev Tools | Included | Included | |
| Support Availability | Local Business Hours | Business Hours | 24x7 |
| Sev 1 | 2 Hours | 1 Hour | |
| Sev 2 | 4 Hours | 2 Hours | |
| Sev 3 | 8 Hours | 4 Hours | |
| Sev 4 | 12 Hours | 8 Hours | |
| Dedicated user service | Included | ||
| Solution Engineers | Add On | ||
| Additional feature development | Add On | Add On | |
| Cloud Operations | Add On | Add On |